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Toll Free : 1800-121-2030
Cochin 9539 115 115
Bangalore 9539 115 115
Hyderabad 9539 115 115




PRIVATE POLICYS

Seasonz Holidays has created this privacy statement in order to emphasize our firm commitment to our ‘visitors and customers' privacy.

We or an agent partner may contact you to follow-up on requests for information we receive through the Seasonz India Web Site but we do not release personally- identifying guest information to other companies for their own marketing purposes. We continually look to improve our features and services whether it is browsing, accessing, interacting or booking through our site, it implies to all type of users. Therefore the user must read the below section very carefully and agree to each and every Terms & condition without any objection.




TERMS AND CONDITIONS

Our rates are based on the prevailing rates as negotiated by us with the hotels. Hotels retain the right to modify the rates without notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels. All hotel bookings are based on usual check in and checkout time of the hotels until unless indicated in the itinerary we shall not be responsible for any delays & alterations in the programmed or expenses incurred - directly or indirectly





GENERAL POLICY

  • We do not offer any type of insurance to the customers and nor to their belongings.
  • Any damage to the things/property done by the customers during the tour must be bear by them only.
  • Few offers are available for a specific span of time and must be availed and booked within the stipulated time only.
  • We shall not be responsible if the resorts/hotels restrict to provide check in due to document issues.
  • The prices tags showcased on the website are promotional rates and apply to lowest category of holiday packages/hotels etc available till certain period of time.
  • The visuals shown on the sites are obtained from the third party suppliers and might be the attractive version of that particular service. So it is advisable for you to evaluate the same from our company’s feedback and other social sites.





 BOOKING POLICY

  • 50 % of the total package cost must be deposited as an advance in our company’s account to confirm the package.
  • Remaining 50 % of the package cost will be collected on or before arrival by Cash or Credit card not by Cheque.
  • Confirmation letter will be issued to the client after receiving the advance payment in company’s account & Customers must carry the issued confirmation letter on their trip as it contains important information like hotel, Cab Details and Service contact Numbers.





CANCELLATION POLICY

  • Cancellation within 30days prior to the arrival date of the tour packages/ Hotel booking / Transportation: No retention charge. Cancellation within 15days prior to the arrival date of the tour packages/ booking / Transportation 50% retention Cancellation within 10days prior to the arrival date of the tour packages / Hotel Booking / Transportation or Non Utilization of the same100 % Retention.
  • We shall not be liable for any un -availed services by the customer and this amount will not be refunded/adjusted in any another services.
  • Refund time frame period will be within 30days to the customer in case of 35% of total package cost.
  • Situations beyond our control : Force Majeure(Natural Disasters, Harsh Climatic Conditions etc), Strikes, Personal Injuries, Property Damage, Hotels under government surveillance, Government Control/Union policies in particular area etc. In these cases, No Refund policy will be implemented and customer might have to bear cancellation charges or any additional expense caused by these circumstances. Though we will provide full co-operation during these incidents and we expect the same from you.




OUR RESPONSIBILITY AND LIMITATIONS

Seasonz Holidays have the right to function according the following actions:

  • Due to any confidential matters, we may change the hotel/transporter. The intimation for the same will be done either beforehand or on the spot. However we do assure you that these changes will be either shifted to similar category or upgraded ones to ensure the best for you.
  • We may de-activate our website and its contents (Packages/hotels/Transportations etc facilities) anytime we wish. We may display the reviews sent to us or our executives and on our website or other social sites. While depicting them we may re-phrase or add few minor things in that but all in all will keep the meaning of review same.
  • Omit/Amend/correct any information displayed on the website. This may/may not affect the user but still we suggest to keep them updated esp. if they have booked or about to book the package. This will avoid any inconvenience during the tour.
  • The company has complete authority to change the package costing due to hike in tariff of hotels, transportation & the govt./sate/regional areas etc.
  • Customer must clear the desired payments within the stipulated time. In any case if the customer fails to do so we have full authority to terminate booking after deducting our minimum compensation charges.
  • The contents of the website are strictly prohibited for any modification, further selling, reframing to other sites/blogs or any other unauthorized use. By initiating /attempting to use the data without permission, you violate copyright laws, privacy and publicity laws, hallmark of company etc. As this you have to face the jurisdiction scenario.
  • Website usage agreements for Users (Travelers) Information provided by the 'Users'.
  • We shall not be false, inaccurate, defamatory, threatening or obscene
  • Shall not contain viruses of any other computer programs used for hacking.
  • In case of any complaints, it should be immediately informed to our travel consultant, we will try to resolve it at same time within our limitations and no complaints will be entertained after the utilizing the services.
  • We will arrange alternative provision for your safe journey in case of vehicle break down but the time loss due to any incident will not be compensated.
  • All disputes will be subject to the jurisdiction of Ernakulum Court, Kerala.






The above listed Terms & condition binds Seasonz Holidays and you in a contract of acceptance to which user must adhere. By this agreement you notify us that you have understood our rights and restrictions on you and you will co-operate and will not do anything to violate it.






You wont find an asterisk (*) mark on any of our packages, because, we don’t have any hidden costs. All our package offerings are transparent, and you won’t be charged anything extra. No conditions apply for this promise.

 


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